Infosys announced the launch of its new AI-First GCC Model, a specialized offering designed to accelerate the creation and transformation of Global Capability Centers (GCCs) into AI-powered innovation hubs. The new model aims to help enterprises position their GCCs as strategic assets that enhance innovation, agility, and competitiveness in an AI-driven world.
The offering builds on Infosys’ extensive experience with more than 100 GCC engagements across industries, including collaborations with organizations such as Lufthansa Systems, zooplus, and Danske Bank. It is designed to simplify the challenges enterprises face when establishing or scaling their capability centers by providing comprehensive support from initial setup to full operational maturity, alongside AI-enabled transformation capabilities.
Infosys’ AI-First GCC Model integrates key technologies across the company’s ecosystem. Infosys Agentic Foundry enables enterprises to build and scale production-grade AI agents, while the EdgeVerve AI Next platform provides a unified environment for running applied and agentic AI at enterprise scale. Infosys Topaz™ further enhances the offering by infusing AI-first services, solutions, and accelerators across the entire GCC lifecycle. These capabilities are strengthened by Infosys’ proven ability to modernize business processes through AI, as demonstrated by its work with Lufthansa Systems in building an aviation innovation center.
By bringing together technology platforms, talent development infrastructure, and transformation capabilities, Infosys enables clients to convert their GCCs into scalable engines for innovation and global delivery. The model supports the full lifecycle of GCC creation and evolution—from strategy and location planning to hiring, operations, and AI-driven growth. It also emphasizes future-ready talent development, leveraging the Infosys Springboard platform and the company’s extensive learning ecosystem to build a strong pipeline of skilled employees tailored to enterprise needs. Additionally, it offers flexible operating models, including Build-Operate-Transfer arrangements, joint ventures, and assisted builds.
Leaders from Lufthansa Systems and Danske Bank highlighted how Infosys has played a significant role in building modern, AI-driven capability centers that support aviation innovation and banking transformation. Everest Group also noted that Infosys’ approach uniquely combines technology partnerships, innovation infrastructure, and a broad talent model to support enterprises across the entire GCC journey.
Infosys stated that as enterprises increasingly aim to make their GCCs central to their strategic transformation, the company is positioned to deliver speed, scale, and depth. Infosys’ global delivery excellence and AI-first methodology equip clients to unlock new business value and prepare their capability centers for the next wave of enterprise innovation.
